We have a 30-day return policy. This means that you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be unused, unactivated, and in the same condition in which you received it. It must also be returned in its original packaging, with proof of purchase.
Storm Ready Light products are emergency lights activated by salt water or another suitable liquid. Once a product has been filled with liquid or activated, it cannot be accepted as a standard return unless it is defective or damaged.
To request a return, please contact us first at support@stormreadylight.com. If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without prior authorization will not be accepted.
Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us promptly at support@stormreadylight.com with your order number and photos or a brief description of the issue. We will review the issue and make it right.
For standard returns, the customer is responsible for the cost of return shipping.
If the item is damaged, defective, or incorrect, please contact us before returning it. We will provide appropriate instructions and cover reasonable return or replacement costs when applicable.
The fastest way to receive a different item is to return the eligible item and place a new order after the return has been accepted.
We will notify you after we receive and inspect your return. If the return is approved, the refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card company may need additional time to process and post the refund.
If more than 15 business days have passed since your approved refund, please contact us at support@stormreadylight.com.